Refund policy

Return & Refund Policy

Last Updated: October 2026

At DKK Global, we want our customers to be satisfied with their purchases. Please review our return and refund policy before placing your order.

1. Return Period

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be unworn, unused, and in the same condition in which it was received, including the original packaging, tags, and accessories where applicable.

2. Shoes and Sneakers

Please try shoes on indoors on a clean surface before deciding whether to keep them.

Shoes showing signs of outdoor wear, dirt, stains, odors, damage, alteration, or excessive use may not qualify for a return.

3. Starting a Return

Before sending an item back, please contact us at globaldkk@gmail.com and provide:

Your name and order number
The item you wish to return
Reason for the return
Photos if the item arrived damaged, defective, or incorrect

Please do not send merchandise back without first contacting us for return instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and provide an appropriate solution.

5. Return Shipping

Unless the product arrived damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by law or the return resulted from our error.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Exchanges

If you need a different size, please contact us at globaldkk@gmail.com. Exchanges are subject to product and size availability.

8. Non-Returnable Items

Items that have been worn, used, damaged after delivery, altered, or returned without the original packaging may not be eligible for return.

Certain final-sale or clearance products may also be non-returnable when clearly identified as such before purchase, subject to applicable law.

9. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been shipped.